Description
Create Restorative Experiences. Lead with Purpose.
At Lake Austin Spa Resort, hospitality is deeply personal. Surrounded by nature and rooted in Wellness, we create experiences that allow guests to slow down, reconnect, and leave feeling renewed. We are seeking an experienced and inspiring Spa Director to lead the vision, operations, and guest journey of our spa and wellness experience.
This is an opportunity for a thoughtful hospitality leader who believes luxury lives in the details, wellness is deeply personal, and exceptional service begins with caring for the team delivering it. The Spa Director will oversee all aspects of spa operations while helping shape a wellness destination centered on intentional experiences, personalized care, and meaningful guest connection.
Requirements
What You’ll Do
Lead a Culture of Wellness & Hospitality
Inspire, coach, and develop a high-performing spa team, including therapists, attendants, wellness providers, and guest-facing colleagues
Foster a culture grounded in kindness, professionalism, accountability, and genuine hospitality
Recruit, onboard, and train team members to deliver intuitive, personalized luxury service
Create an environment where employees feel supported, empowered, and connected to the resort’s purpose and values
Elevate the Guest Journey
Oversee the complete spa and wellness experience, ensuring every guest interaction feels seamless, restorative, and personalized
Anticipate guest needs and create memorable moments that reflect our boutique luxury approach
Partner with resort departments to coordinate celebrations, wellness itineraries, special requests, and curated experiences
Address guest concerns thoughtfully and proactively, turning opportunities into lasting impressions
Ensure spa spaces consistently reflect exceptional standards of cleanliness, ambiance, and presentation
Shape the Wellness Experience
Partner with resort leadership to curate meaningful wellness offerings, seasonal programming, signature rituals, and immersive guest experiences
Stay connected to evolving wellness and luxury hospitality trends while maintaining an authentic, grounded guest experience
Help define and strengthen a spa identity that feels both elevated and deeply restorative
Drive Operational Excellence
Oversee daily spa operations, scheduling, labor management, inventory, and service flow
Manage departmental budgets, payroll, and financial performance while balancing guest experience and operational efficiency
Identify opportunities to grow spa revenue through treatment experiences, wellness programming, retail, and strategic partnerships
Monitor key performance indicators and implement thoughtful improvements to enhance both guest satisfaction and team success
Maintain Exceptional Standards
Ensure compliance with all health, safety, sanitation, and licensing requirements
Maintain consistency in luxury service standards, operational procedures, and wellness protocols
Champion a safe, welcoming, and inclusive environment for guests and employees alike
What We’re Looking For
5+ years of progressive leadership experience in luxury spa, wellness, hospitality, or resort operations
Previous leadership experience in a luxury spa, boutique resort, destination spa, or wellness environment strongly preferred
Passion for wellness, hospitality, and creating transformative guest experiences
Strong leadership presence with a people-first approach to coaching and team development
Financial acumen with experience managing budgets, labor, and revenue performance
Exceptional communication, organization, and problem-solving skills
Ability to thrive in a dynamic, guest-focused luxury environment
Flexibility to work weekends, evenings, and holidays as business needs require
Why Join Our Team?
This is more than a leadership role—it is an opportunity to help shape experiences that genuinely impact how guests feel. From peaceful mornings to restorative wellness journeys designed with intention, our resort offers a setting where luxury and wellbeing naturally come together.
As Spa Director, you will play a meaningful role in creating an environment where guests feel cared for, teams feel inspired, and wellness becomes something memorable.
What We Believe
Shared accountability– we succeed and improve together
Humility & kindness– respect for the craft and each other
Creative problem solving– every challenge is an opportunity
Collaboration & community– strong kitchens are built on strong teams
Relentless improvement– good is never good enough
Benefits & Perks
Health, Dental, Vision, and 401(k)
Employee discounts and recognition programs
Scenic, high-end work environment
Wellness programs and complimentary classes
Growth and advancement opportunities
Strong, team-driven culture
Equal Opportunity Employer
Lake Austin Spa Resort is an Equal Opportunity Employer (EOE/M/F/D/V) and eVerify employer
