Description

Flora Spa & Aesthetic Bar is seeking  skilled and personable candidates to join our team and provide exceptional service to our clients. At Flora, we offer an elevated spa experience that blends timeless wellness traditions with modern luxury. Nestled in a tranquil setting, our spa is a sanctuary of relaxation, rejuvenation, and personalized care. We are committed to excellence in guest service and are seeking passionate, skilled professionals to join our elite team.

Requirements

Front Desk Responsibilities (including, but not limited to):

• Opening and closing the spa; arriving 30 minutes prior to opening, and staying up to 30 minutes after closing to clean up.
• Learn and work with our booking system  
• Greet clients upon arrival and check them out after service
• Answer phone calls and schedule appointments.
• Sell gift cards and memberships to current and new clients
• Handle client issues that may arise in a calm, professional manner
• Monitor retail products and assist with inventory.
• Accept and process deliveries
• General spa cleaning and sanitation/upkeep
• Assist with in house promotional events as needed
• Familiarize yourself with the Flora website and the services we offer, along with the product lines we carry, attending trainings to learn about services and products

Essential Skills and Qualifications (including, but not limited to):

• Excellent Customer Service- A friendly and welcoming demeanor, strong communication skills, and the ability to anticipate and meet guest needs.
• Attention to Detail- Maintaining a high standard of cleanliness and organization.
• Time Management and Organization- Ability to multitask and manage time effectively in a fast-paced environment.
• Physical Stamina- Being able to stand, walk, and move for extended periods, as well as perform tasks that require physical effort and the ability to lift and move items.
• Teamwork and Collaboration- Working effectively with other spa staff to ensure smooth operations.
• Flexibility- Being available to work evenings, weekends, and in-spa events as needed.
• Knowledge of Spa Services- Familiarity with common spa treatments and services.
• Previous front desk experience, preferably in a spa or hospitality setting
• In essence, the Front Desk Coordinator is a vital part of the spa team, playing a crucial role in creating a positive and relaxing experience for guests while contributing to the overall smooth operation of the spa.