Description

Maintain and increase Spa revenue. 
Understand and analyze profit and loss statements to help budgeting and forecasting. 
Monitor and control department’s expenses and payroll. 
Participate in the development and oversee the implementation of Spa operating budget. 
Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary. 
Attend the daily Huddle meetings at main hotel. 
Maintain MOD (Manager on Duty) book. 
Review staff goals from strategic plan. 
Attend sales functions/ trade shows. 

Requirements

Someone who is passionate about people and travel 
Willing to work weekends 
LOVES meeting new people and interacting with guests 
Has reliable transportation to and from work 
Past experience in hotels and customer service a plus 
Enjoys proactively using their creativity to personalize the guest experience 
Minimum of 5 years Spa management experience. 
Luxury hotel experience preferred.  
College graduate or professional certifications in spa treatments preferred.  
Prior experience w/ Book 4 Time software. 
Prior P&L experience and responsibility.  
Passionate about hospitality and customer service driven.  
Must possess good organizational /time management skills. 
Able to develop camaraderie with team members. 
Ability to hold yourself, employees, and organizations accountable for their actions. 
Respond constructively to emotional situations, high pressure and conflict 
Ability to work a flexible schedule including days, nights, weekends and holidays.