Description
Careers with Universal Companies
Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!
We offer great benefits like:
- Company discretionary bonus plan
- 401(k) with company match
- Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
- Personal, vacation, and sick time
- Professional development, including complimentary online CEU courses for training and licensing requirements
- Discounted spa products
- Wellness programs
- Employee / family events
- Beautiful location*
There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.
*Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.
SUMMARY OF JOB RESPONSIBILITIES:
The Brand Education Specialist is responsible for developing, delivering, and continuously improving customer training programs that support the Corporate Sales and Marketing teams, with primary emphasis on Universal Companies’ Signature and Focus brands. This role leads the creation of training content, treatment protocols, and educational experiences that strengthen brand and product knowledge, technical skills, and treatment confidence, resulting in customer brand adoption and success, and revenue growth. The position reports directly to the Senior Sales Leadership.
KEY RESPONSIBILITIES AND DUTIES:
- Develop and deliver comprehensive, virtual and in-person training programs for customers across multiple formats, including written materials, presentations, videos, and interactive learning modules.
- Educate customers on product ingredients, benefits, contraindications, and retail and merchandising best practices.
- Work with vendors to secure all available treatment protocols and training resources, prior to creating or developing new resources.
- Refine or adjust treatment protocols to meet service standards/account needs.
- Develop and maintain training materials, manuals, presentations, and educational resources.
- Prepare and deliver train-the-trainer programs to ensure consistent, effective education across accounts.
- Demonstrate advanced facial and body treatment techniques using company equipment and professional products.
- Design signature treatments and service concepts for key high-revenue customers to support differentiation, engagement, and sales growth.
- Partner with Product Development and vendor partners to support protocol development, product education, and treatment innovation.
- Collaborate with sales and marketing teams to support product launches, content strategy, and promotional initiatives.
- Maintain a strong working knowledge of all Universal Companies’ products, services, and competitive offerings within the featured Marketing Calendar.
- Coordinate trade show classes, educational events, and client-facing presentations in partnership with Product Development to deliver engaging, high-impact brand experiences.
- Provide proactive and timely follow-up to all training programs and customer requests.
- Complete administrative responsibilities, reporting, and related documentation accurately and on schedule.
- Work effectively across a wide variety of spa environments, including resorts, hotels, destinations, day, medical, and school settings.
- Perform other duties and responsibilities as assigned.
Requirements
REQUIREMENTS:
- Minimum of 3-5 years of active experience in the spa industry.
- Licensed esthetician required with additional licensures in massage therapy, cosmetology, and nail tech preferred.
- Experience training or teaching professionals with demonstrated ability to translate brand passion, technical knowledge, and service expertise into compelling training for customer and sales teams.
- Strong technical and computer skills, including proficiency in Excel, Word, PowerPoint, and Outlook; Salesforce experience preferred.
- Strong organizational, communication, and presentation skills.
- Ability to work independently with minimal supervision while also contributing effectively as a collaborative team member.
- Willingness and ability to travel extensively to industry events and customer locations is needed based on customer demand, training schedules, and sales priorities.
Education/Experience
- Minimum of high school diploma or equivalent education
