Description

Position Summary

The Spa Director is responsible for the overall leadership, daily operations, financial performance, guest satisfaction, and team development of the Resort Spa. This role requires a hands-on leader who can build culture, drive revenue, maintain luxury service standards, and lead a large team with professionalism and accountability.

Key Responsibilities

Lead and manage all spa operations, including front desk, service providers, attendants, retail, and leadership team 
Oversee approximately 80–90 employees in a high-volume resort environment 
Maintain exceptional guest service standards and luxury hospitality experiences 
Drive financial performance, budgeting, payroll, labor management, and revenue growth 
Recruit, train, mentor, and develop management and spa staff 
Ensure operational efficiency, cleanliness, and compliance with all company standards 
Collaborate with Resort leadership on promotions, events, and strategic initiatives 
Monitor scheduling, staffing levels, productivity, and guest feedback 
Foster a positive and professional workplace culture focused on teamwork and accountability 

Requirements

Qualifications

Minimum 5 years of Spa Management experience required 
Proven experience managing large teams and multiple department leaders 
Strong background in operations, guest service, budgeting, and team development 
Excellent leadership, communication, and organizational skills 
Ability to thrive in a fast-paced, high-expectation environment 
Experience with guest service standards and hospitality culture 
Flexible schedule including weekends and holidays as needed