Description

We are currently searching for a highly motivated and exuberant Spa operations  Manager to lead the team, providing individual support and direction when necessary. Most importantly, we’re looking for the kind of confident individual who we can consistently rely upon to keep our spa completely serene, from on-time appointments to special requests from our guests, consistently striving to provide a world-class, luxury spa experience.

Inside Tip: If you've ever worked in a luxury spa environment and are known to be a leader second-to-none, we'd love to learn more about you.

Requirements

Qualifications

Proven experience in spa, wellness, or hospitality management 
Strong leadership and team management skills 
Excellent customer service and communication abilities 
Solid understanding of business operations and financial management 
Ability to multitask and thrive in a fast-paced environment 
Knowledge of spa treatments, products, and industry trends is preferred 

Key Responsibilities

Manage day-to-day spa operations, including front desk, therapists, and support staff 
Ensure outstanding guest experiences and handle escalated customer concerns professionally 
Develop and implement operational policies, procedures, and service standards 
Monitor scheduling, staffing levels, and productivity to optimize efficiency 
Oversee inventory, ordering, and vendor relationships 
Track financial performance, budgets, and key performance indicators (KPIs) 
Lead, train, and motivate staff to maintain high performance and morale 
Ensure compliance with health, safety, and sanitation regulations 
Collaborate with marketing teams to drive promotions, memberships, and revenue growth