Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The pay rate for this position is $16.50 per hour.
The Spa Coordinator is responsible for providing 5-star service to our guests when they visit the Spa, attending to their needs, and multi-tasking with the daily operation of the Spa's front and back of the house. This position is considered the first and last impression of the Spa for all guests visiting or receiving treatments.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Book spa appointments for on property guests
Opening & Closing procedures as scheduled
Answer all incoming phone calls and retrieving messages from VM
Coordinate therapist, nail techs, and esthetician schedules daily., and ensuring lunch breaks, balancing, etc.
Ensure that the “Look” of the Spa meets Blackberry Farm standards including housekeeping duties
Assist in the stocking and restocking of towels, linens, and other spa related items within the Spa
Complete confirmations for spa treatments for the following day
Oversee all billing and reconciliation after the appointments have been completed
Responsible for opening and closing duties of the Spa
Answer guest’s questions about Spa
Search for notes to be added with appointments and share pertinent information with therapists. Create new notes when necessary
Check for a final balance of rooms for the following day’s appointments
Verify the accuracy of the following day’s services
Assist with inventory counts as needed
Make Maintenance and Service requests as needed (notify MOD)
Coordinate guest transportation
Sale of spa treatments and products
Assist with stocking retail
Promote in-house sales to fill in available services daily
Greet all guests and assist them as necessary
Report to MOD any spa office supplies needed
Complete daily task list
Open the door for all entering guests
Provide spa tour of the relaxation area, spa changing room, lockers, and steam shower
Stock lockers, towels, and amenities as needed, and remove any trash, dirty linen, or sandals
Responsible for the cleanliness and organization of locker rooms, lounge, and spa dispensary and pool
Ensure that an adequate supply of clean towels, robes and guest-wear are available
Maintain a clean, neat, and organized desk space by wiping counters, keeping counters clutter-free, and organizing drawers and cabinets
Assist with organizing linen storage area, folding robes, and restocking towels
Assist therapists in flipping rooms, stocking, cleaning, and sanitizing equipment/work areas as needed
Assist in the set-up of In-Room services and transportation of therapist and/or spa amenities as needed
Shifts are: 7:30 AM-3:30 PM, 8:30 AM- 4:30 PM, and 11 AM-7 PM (summer hours 12 PM-8 PM). These are floating shifts and no schedule is set
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work nights and weekends.
EDUCATION and EXPERIENCE
High school diploma or equivalent
Microsoft Office computer skills
LANGUAGE SKILLS
Must have excellent written and verbal communication skills
Must be able to communicate effectively with guests, managers, and team members
MATHEMATICAL SKILLS
Basic knowledge and understanding of math
REASONING ABILITY
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
Must be able to lift up to 35 lbs.
Must be able to stand for extended periods
Must be able to climb stairs regularly
Must be able to operate a company vehicle or golf cart
WORK ENVIRONMENT
Must be able to work in a calm and quiet spa setting
