Description
At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Job Title: Spa Attendant (Female and Male)
Salary: $21.00 + tips
Status: Full Time
Shift: Day, Swing
On our 23rd floor, experience breathtaking panoramic mountain views in our Spa, Fitness Center, and Pool. Through innovative treatments and products, the Spa Monarch experience reinvents the future, offering 7 totally new, unprecedented systems in wellness and spa. Enjoy infused water, handcrafted to enhance your workout recovery, in our fitness center, featuring Technogym equipment with Active Wellness TV. Relax with poolside service in our indoor infinity pool and jetted spas, or relax on our outside sun deck with fire pits and an outdoor jetted spa.
Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Benefits:
- Enhanced health, dental, and vision insurance, along with a flexible spending account.
Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
Growth opportunities available within department/company.
Access the team dining hall with one free hot meal per shift.
Company-matched 401k.
Paid time off and six observed holidays
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
Requirements
Responsibilities:
Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.
Maintaining a relaxing and calm environment throughout the spa experience.
Establish a good rapport! Know our spa menu and promotions.
Ability to multitask and efficiently maintain the cleanliness, safety, and organization of the spa.
Ensure adequate supplies and service during peak hours.
Continuously clean and sanitize the various areas of the spa and fitness center.
Maintain par stock levels of towels, washcloths, robes, and linens, toiletries in the vanity area, and maintain shampoo, conditioner, and shower gel in the showers.
Coordinate daily locker room inventory of towels, washcloths, and robes with laundry.
Clean lockers upon guest arrivals and departures.
Coordinate laundry pickup and delivery between locker, treatment, and laundry rooms. Run wash-dry cycles of laundry.
Maintain cleanliness and sanitization of the steam room and place cold towels and water for guest use according to procedures.
Prepare and stock infused water, herbal teas, snacks, and fruits for guests in the sanctuary area.
Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
Work with management to improve the guest experience, from guest recovery to outstanding inquiry.
Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
Qualifications:
You are an energetic service-focused individual with a passion for providing luxury service.
Guest service background preferred with excellent knowledge of service standards.
Solution-oriented and guest-focused.
Basic computer skills.
Polite, confident and patient.
Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
Available to work varied shifts when needed, including weekends and holidays.
