Description

Summary:
This position is responsible for performing a variety of massage therapy techniques to reduce stress and promote relaxation. The techniques used include: Swedish, deep tissue, reflexology, shiatsu and hot stone. Additionally, all Spa personnel are responsible for driving positive guest satisfaction through implementation of core brand requirements, and positive engagement with our guests.  

Responsibilities:

• Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards.
• Reports any incident and/or accident immediately to the Spa Director.
• Performs all services that meet the established guidelines for that type of service offering that fulfill guest expectations; based on current certifications.
• Understands and uses universal precautions when providing services.
• Assesses contraindications of guest that may prevent service from taking place.
• Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Can speak knowledgeably about hotel amenities and the local Austin area; answering guest questions that arise.
• Suggest to guest other beneficial treatments offered in the Spa
• Understands the ingredients in products and can explain their benefits to guest. Answers guest’s questions in a knowledgeable and professional manner.
• Recommends products for home use with a minimum service to sale ratio of 5%.
• Keeps up on inventory and notifies Spa Director of product needs.
• Attends all scheduled meetings, and scheduled professional trainings.
• Cleans and disinfects all equipment on a daily basis.
• Assists staff with lifting, storing facility equipment including furniture and products to help maintain and prepare the facility for special events.
• Creates and maintains client cards with treatment notes, when appropriate.
• Ensures that work areas are clean and set according to procedures.
• Begins and ends all treatments on time.
• Completes all assigned side work.

Requirements

• Previous massage experience
• Maintains current massage license
• Customer service experience; preferably in Spa environment
• Ability to explain and skillfully conduct various treatments/services to guests
• Excellent customer service skills and strong work ethic
• Previous experience in threading, waxing, and facial services
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner
• Discretion and appearance
• Excellent verbal and written skills
• Strong team player