Description

The Spa & Wellness Director owns the guest experience, performance, culture and commercial health of the Oasis Wellness Centre. The role leads a multidisciplinary wellness team - including therapists, practitioners, supervisors and specialists - as one integrated leadership group and represents the Centre within the resort's senior leadership team. This is a hands-on, guest-facing leadership role that sets the service standard on the floor, coaches in the moment and translates the BodyHoliday wellbeing philosophy into a seamless, personalised daily experience.

The role is accountable for the full wellness journey: pre-arrival customisation, treatment and consultation experiences, movement and recovery programming, retail and membership opportunities, wellness events and the integration of wellbeing into the broader resort experience. The Director partners closely with the Assistant Wellness Centre Leader, Senior Practitioner & Wellness Experience Leader, BodyScience Doctor, Human Resources, Food & Beverage, Front Office, Concierge, Sales & Marketing, Finance, Housekeeping and Engineering.

The Director is also expected to strengthen the connection between wellness and the resort's food & beverage offering. This includes collaborating with culinary and F&B leaders on nutritious and wellness-aligned menus, special wellness dining experiences, treatment-related nutrition conversations where appropriate, healthy beverage concepts, culinary programming and guest education - ensuring that food and beverage reinforces, rather than sits apart from, the BodyHoliday wellbeing proposition.

Success requires the ability to balance guest wellbeing, exceptional service, team engagement, financial performance, commercial innovation, operational capability, regulatory compliance and the long-term integrity of the BodyHoliday brand.

Requirements

• Bachelor's degree in Hospitality Management, Wellness Management, Business Administration, Health & Wellness or a related discipline; certification in Holistic Wellness or a related field is an asset.
• Current Standard First Aid/CPR certification; CIDESCO, CIBTAC, ITEC, VTCT, ISPA or other recognised spa, wellness, beauty or holistic-health certifications are preferred, with additional relevant professional certifications considered an asset.
• Minimum five (5) years of progressive leadership experience in spa, wellness or integrated health-and-wellbeing operations within a luxury 4- or 5-star resort or hotel environment.
• Proven experience leading multidisciplinary teams in a guest-facing, high-service environment and developing leaders and specialist practitioners.
• Demonstrated track record of managing a wellness or spa P&L, budgets, revenue strategies, labour productivity and cost controls.
• Demonstrated experience creating or evolving wellness products, programmes, treatments, events, memberships or guest experiences.
• Deep understanding of global spa and wellness industry trends, modalities and best practices, with the ability to assess relevance for a luxury resort environment.
• Experience partnering with Food & Beverage and/or culinary teams on nutrition, healthy dining, wellness programming or integrated guest experiences is strongly preferred.
• Experience working in an international, multicultural luxury hospitality environment; island-resort experience is an asset.
• Experience using hotel/spa technology, booking and scheduling systems, retail/POS systems and Microsoft Office, including Excel and PowerPoint.
• Excellent communication, presentation and stakeholder-management skills, with strong commercial, organisational and leadership capability.
• Flexibility to work evenings, weekends, public holidays and Manager-on-Duty shifts as business requirements dictate.