Description
Nestled in the heart of the Finger Lakes region of New York State, our property, part of the Curio Collection by Hilton™, delivers a scenic escape designed for relaxation and play. With thoughtfully curated amenities, we provide modern and memorable culinary, leisure, and wellness experiences.
We are seeking an exceptional Spa Supervisor to help lead the launch and ongoing success of a transformative luxury spa experience on our 500+ acre resort. This is a rare opportunity to shape a destination wellness haven that blends traditional spa therapies with holistic wellness programming, all set against the backdrop of nature trails and a 30-acre organic farm.
About the Spa:
Our year-round luxury wellness destination will feature:
- Seven luxury treatment rooms
- Two private barrel saunas
- A Himalayan salt inhalation chamber
- Indoor and outdoor hot tubs
- Cold plunge pool
- Heated indoor and outdoor pools for all seasons
- Wellness studios for yoga, meditation, and movement
- A state-of-the-art fitness center
- Nature trails and a 30-acre organic farm
Our vision is to create a sanctuary where guests can reconnect with themselves and nature through immersive wellness experiences.
Become Part of Our Team and Enjoy:
- Paid Time Off for Full-Time employees
- Paid Sick Time for all employees
- Medical, Dental, Life and Vision Insurance for Full-Time Employees
- 401K with Employer Matching
- GO Hilton Team Member & Friends & Family Team Member Travel Rewards through Hilton
Requirements
Responsibilities:
- Supervise and support spa staff, ensuring service excellence and adherence to brand standards.
- Oversee daily spa operations, including scheduling, inventory, and cleanliness.
- Assist with training, coaching, and motivating team members to achieve performance and service goals.
- Ensure a welcoming, professional, and relaxing environment for all guests.
- Handle guest concerns or requests promptly and professionally.
- Collaborate with management to support revenue goals, promotions, and guest engagement initiatives.
Qualifications:
- Previous supervisory experience in a spa, wellness, or hospitality environment required.
- Strong leadership, communication, and organizational skills.
- Passion for hospitality, guest service, and wellness.
- Ability to multitask and maintain composure in a fast-paced environment.
- Flexible schedule, including evenings, weekends, and holidays.
