Description

The Spa Director is responsible for overall operations for the Fitness Center, Salon and Spa, including maintaining high service standards and maximizing profitability. Participate in MOD programs, participate in public relation events as needed, attend meetings/training as required by management.   

Requirements

Approach all encounters with associates and guests in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
Monitor and control departmental expenses and payroll.
Hire, train, supervise and evaluate all spa associates.
Oversee the hiring, training, supervision and evaluation of all spa staff, with the assistance of the Assistant Spa Director.
Participate in the development and oversee the implementation of the spa operating budget.
Maintain communication with all departments of the hotel.
Develop supervisors for future advancement.
Guide and supervise the on-going training program.
Maintain knowledge and understanding of each program area and see that programs are continually updated.
Research and develop new spa treatments and programs to create new packages.
Perform duties of programmers, reception, spa attendants and salesclerks to ensure procedures and quality standards are met.
Conduct regular spa staff meetings for purpose of informing, training and inspiring staff.
Monitor and maintain the cleanliness and orderliness of the spa facility.
Oversee spa physical plant to ensure the facilities and equipment are in proper condition and good working order.
Forecast for revenue, payroll expenses, and all other expenses.
Order equipment and supplies and maintain inventory control for all spa areas.
Plan and coordinate evening seminars/presentations for guests on spa related topics.
Reconcile and approve monthly general ledge and income statements.
Recommend special projects/promotions and execute them as directed by the hotel manager/VP of Operations.
Perform daily walk-through inspections and weekly written inspections and follow-up.
Ensure quarterly written maintenance inspections.
Conduct weekly sales meetings.
Design and oversee implementation of marketing plan.
Oversee marketing collateral production.
Answer all complaints and suggestions.
Coach, counsel and conduct performance appraisals for associates.
Enforce all spa and hotel policies.