Description

Job Summary:

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license. 

Duties and Responsibilities: 

• Serve each guest with care and kindness.

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. 

• Effectively inform and educate our guests about specific wellness concerns.

• Have complete knowledge and understanding of all services and products offered.

• Perform prep work, properly clean and restock room as required.

• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.

• Properly care for equipment and use proper amounts of product to assist with cost controls.

• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.

• Handle guests’ questions and concerns professionally and courteously.

• Provide accurate, appropriate, and immediate responses to all requests by guests.

• Be flexible with your schedule, supporting the needs of the spa.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings for the spa.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

• Assist in all areas of spa operation as requested by management.

Requirements

Position requirements:

• Must have enthusiasm and possess excellent customer service skills.

• Enjoy working with people and possess a friendly and outgoing personality.

• Excellent communication and listening skills, as well as basic computer knowledge. 

• Exceptional time management awareness.

• Exceptional organizational skills and tidiness.

• Exceptional team player.

• Must hold and maintain a current state license.